ITS and UVa logos for printed output

ITS Service Changes

Recently Completed Service Changes & Upgrades

Below are recently-completed changes or upgrades to ITS services likely to impact you:

See also ongoing or upcoming ITS service changes/upgrades.

Qualtrics Downtime (May 24-26, 2017)

Required to Consolidate Portal

  • Purpose: Qualtrics will be intermittently unavailable starting on May 24, 2017 at 8am and ending on May 26, 2017 at 9pm.
  • Impact: Surveys in the Qualtrics Moderately Sensitive Data (MSD) Portal (, Curry School of Education (virginiaeducation), Center for Survey Research (surveysvirginia), Frank Batten School of Leadership and Public Policy (uvafrankbatten), Department of Politics (politicsvirginia), and Department of Psychology (uvapsych) will continue to run, but users will not be able to report on, edit, or create new surveys. This downtime is necessary to consolidate the user accounts into the Qualtrics Moderately Sensitive Data (MSD) Portal (
    Once the portal is brought back up, all uvapysch, uvafrankbatten, politicsvirginia, virginiaeducation, and surveysvirginia portals will point to the portal. Users will log in with NetBadge credentials and then link their NetBadge identity with their current account. Existing users will be able to access their accounts.

The Qualtrics Highly Sensitive Data Portal (virginiahsd) and McIntire School of Commerce's Qualtrics Portal (commercevirginia) will not be affected by this downtime.

ITS to Retire Analog Web Analysis Service (May 16, 2017)

Better, Newer Options for Web Analytics Available

  • Purpose: On May 16, 2017, ITS will retire an old analog web analysis service and its associated log accumulation. This service is outdated and has limited use; it runs on very old machines and software incompatibility has now made this service unmaintainable.
  • Impact: Owners of sites or site directories configured for this service will be contacted individually. A plethora of different web analytics tools exist, many of which are free, and information is widely available on the Internet.
  • If you have questions or concerns, please contact the UVA Help Desk.

Intel AMT Port Blocking (May 9, 2017)

Network Configuration Update Removes Security Vulnerability

  • Purpose: On May 9, UVA will update its network configuration to block access to a security vulnerability in the Intel AMT management service. After May 9, it will not be possible to use the Intel AMT management service to manage servers or workstations from off-Grounds.
    This security vulnerability allows a remote attacker to take complete control over an affected computer. After May 9, the reconfiguration will block this attack from off-Grounds.
  • Impact: This change should have no effect on the vast majority of computing devices at the University. It only affects users who have purchased the optional AMT SKU with new devices and are using the Intel AMT management service to control them from off-Grounds. This may also include devices that have had hardware repairs. If you have a need to manage devices from off-Grounds using the Intel AMT management service, please use the VPN. If you believe that you might have an affected device, please see the guidance from Intel on discovering and patching affected devices (

Contact Information Security via email if you have questions.

ITS to Debut Value Storage (May 4, 2017)

Inexpensive Storage for Expert Users

  • Purpose: On Thursday, May 4, ITS will debut the new "Value" category of storage. Geared to expert users, "value" is inexpensive storage for those who manage and back up their storage without assistance/support from ITS.
  • Impact: For more specific information, see the new Value storage page; all other storage options are listed on the Storage homepage.

Changes to Public LDAP Access (Feb. 1, 2017)

Protects Student Privacy

  • Purpose: In the interest of continuing to protect student privacy, the University will be limiting access to the Public LDAP effective Wednesday, February 1, 2017. At this time, direct access to the Public LDAP will be limited so it can only be accessed from known UVA IP-Space (excluding guest IPs) and the IP space of known valid users.
  • Impact: For users physically located at UVA or for applications that run from UVA servers, there should be no impact. Off-Grounds users not connected to the UVA network will have to use VPN (Virtual Private Network) to access Public LDAP.

Integrated System & NetBadge (Jan. 15, 2017)

Employee/Manager Self-Service & HR/Finance Admin Users Affected

  • Purpose: Starting January 15, 2017, portions of the Integrated System, including Employee/Manager Self-Service (Time/Leave, Payslips, W-2s) and HR/Finance Administrative, will be placed behind NetBadge. You may hear this alternately referred to as the Integrated System going to or behind Single Sign-on (SSO). This work is part of the SecureUVA Initiative.
  • Impact: Use the new buttons for Employee/Manager Self-Service and HR/Finance Admin on the Integrated System website. If you bookmarked the URLs for the websites previously, please update your bookmarks.
    Self-Service Button HR/Fin Admin Button
    • Now that Employee/Manager Self-Service is behind NetBadge, take advantage of the added security of 2-Step Login. This will better protect your personal information, including your W-2.
  • ODS, Discoverer, and SIS are not affected by this change.

Service Portal for Requests Update (Jan. 15, 2017)

Request Processes Rolling Out on Monthly Basis

  • Purpose: In Feb. 2016, ITS embarked on an initiative to improve the quality of our request fulfillment processes and to standardize these operations. The transition continues to take place over the course of multiple projects. The first of these to transform were paper-based, email-based, and other service requests into automated processes with designated fulfillment teams.
  • Impact: The web-based tool provides our customers with an easy way to request and track their orders all in one central location. In the future, this tool will become one-stop shopping for requesting over 100 ITS services.

    Check out the project website for the latest releases.

CrashPlan Now Available (Dec. 15, 2016)

Introducing a Desktop Backup Service for Protecting University Data

  • Purpose: ITS is proud to announce a new tool to protect University data placed on desktops and laptops. Use this new service to backup data and protect against ransomware.
  • Impact: Degree-seeking graduate students and Agency 207 faculty, staff, and instructors will be able to use this tool to backup devices containing University data, and protect against ransomware infections and hard drive crashes.

Change Coming to ITS VPN Services' Connection Process (Dec. 6, 2016)

Additional Step Will Require Users to "Accept" Network Use Terms

  • Purpose: When using UVA networks, members of the University community do so under the terms of Responsible Computing and other University policies. In order to prosecute unauthorized users who access our systems, we must provide notice that access to UVA networks is for authorized UVA use only. Otherwise, law enforcement (e.g. FBI) will not hold non-authorized users responsible for malicious activity on our networks.
  • Impact: Starting Tuesday, Dec. 6, 2016, UVA users authorized to use our VPN services and networks will have to "accept" usage terms each time they connect. This applies to all of our VPN services (UVaAnywhere, Joint, More Secure Network). You will see the second "banner" screen when connecting to the network through a VPN service; click "Accept" to proceed with your connection.
    accept usage terms to access UVA networks through
      the VPN services

Note: This change is unrelated to the Joint VPN full tunnel migrations that began on Nov. 29, 2016 and continue through mid-December, and will not affect the operation of any of our VPN services and the network access they provide.

Protection from Accessing Malicious Websites

DNS Servers Will Begin Utilizing DNS Firewall Protection

  • Purpose: ITS provides Domain Name Server (DNS) services for UVA so that networked systems can look up domain names (which humans use) and resolve them to IP addresses (which computers use). As part of the SecureUVA security enhancement program, ITS' DNS servers will begin utilizing a DNS firewall in order to block access to malicious domains. The DNS server will check every request against a constantly updated database of known bad domains and IP addresses (e.g., confirmed usage by malware or phishing). The firewall will be configured to be increasingly more protective for users beginning in November 2016 and going through Spring 2017.
  • Impact: Users trying to access a malicious website will not be able to get through. Requests to look up known bad domains/IPs receive a special response which effectively redirects the requester to a safe system rather than the malicious system. If a user feels the website is being wrongly blocked, s/he should contact the UVA Help Desk. For more information about this project, please see the DNS Firewall webpage (NetBadge credentials required).

Upcoming Changes to UVA VPN Services

Security Enhancements for More Secure Network VPN & Joint VPN

  • Purpose: In order to improve network security, ITS is changing the configuration of the More Secure Network VPN and Joint VPN services from Split Tunnel to Full Tunnel prior to the end of the calendar year. Changes to the More Secure Network (MSN) VPN were made on Oct. 18, 2016. The migration of Joint VPN users to full tunnel mode started on Nov. 29 and will continue in waves over the course of the next 3 weeks.
  • Impact To Users: Many users will not notice a difference once the MSN VPN and Joint VPN services are operating in Full Tunnel mode. If users need to access local network resources while connected to the MSN or Joint VPN service, such as network printers at home, they may need to enable the “Allow Local (LAN) access when using VPN” option in the Cisco AnyConnect VPN client preferences/options. If you need assistance making these changes, please consult your departmental LSP or contact the UVA Help Desk.
    Impact to LSPs: If LSPs have network resources such as file servers that have been restricted by IP address access lists containing their local building subnets, for example, they will need to ensure that they have added the More Secure Network VPN service client IP address range to these access lists. Note: To get ahead of the game you may want to consider adding the Joint VPN service client IP address range at this time as well.

Statement on Support of macOS Sierra (OS X 10.12) at UVA

Can Be Used with Most Basic UVA Services like WiFi and Email

  • Purpose: Apple's latest operating system, macOS Sierra (OS X 10.12), is currently (Sept. 2016) being testing against ITS supported products; please see our testing results.
  • Impact: We recommend that you check ITS's support statement before installing macOS Sierra on UVA computers; not all services, most notably the Integrated System (HR/Fin) and Student Information System (SIS) are supported under Sierra.

Integrated System Information to Move to ITSWeb (Sept. 20, 2016)

Functionality to Remain Same

  • Purpose: On Tuesday, Sept. 20, Integrated System (IS) information now located at will be relocated to ITSWeb at (replacing a very limited IS site currently there). The support structure for the existing site on is not being updated and the code is becoming increasingly deprecated.
  • Impact: While most staff who use the Integrated System only use Employee/Manager Self-Service and typically get to that via Human Resources' site, administrative users of the Integrated System HR/Finance and SIS do use the existing site to get to Java downloads, frequently asked questions, forms, etc. On Sept. 20, the "old" site will have information and a link to the "new" ITSWeb site.

Qualtrics Now Available (Aug. 29, 2016)

Introducing A New Tool for Data Collection and Research

  • Purpose: Through a partnership with schools, departments, and others across the University, ITS is proud to announce a new tool in our data collection and research portfolio: Qualtrics. Use this 3-year pilot service to gain insights and perform research.
  • Impact: Students, faculty, and staff University-wide will be able to access a leading research and data collection tool for their teaching, research, and administrative purposes.
    • New Users: Welcome! To begin accessing Qualtrics, head over to the Qualtrics About Page to learn more about what data can be stored where in the system. Please email if you have any questions or concerns.
    • Current Users of Qualtrics in their school/department: Several departments across Grounds currently have Qualtrics licenses. Over the next few months, users of existing departmental licenses will be informed of an impending downtime, and will then be moved into the central portal for Qualtrics. If you are an affected party, you will receive a message concerning this migration process from your local school/departmental administrator.

Change to Search Function on ITSWeb (Aug. 15, 2016)

Mirrors Changes to UVA Search

  • Purpose: In the interest of protecting student privacy, the UVA Search is changing. These changes are slated to go live on Monday, August 15, 2016. The People Search function on ITSWeb will likewise be changed to accomodate student privacy.
  • Impact: Our general ITSWeb search for information found on our site will be the same (in the header with the magnifying glass and "ITS"), but our "People" search link will move to the "Quick Access" area in the lower part of our homepage and the footer, be renamed "UVA Internal People Search", and require a NetBadge login.
    • The main UVA Search (people and terms) will continue to function as before with this exception: it will not return student information. If you are looking for this data, you will have the option to click a button on the results page that says "Find All People (Login Req)" and it will prompt you to log in via NetBadge. This will enable you to initiate a search that includes students and provides the more granular information.
    • An "Advanced" search that allows for refined searching by field (department, phone number, computing ID), will continue to be available, but will be moved behind NetBadge.

Shibboleth Upgrade (July 18, 2016)

Test Your Applications Beforehand

  • Purpose: ITS will be upgrading Shibboleth on July 18, 2016.
  • Impact: Though we do not anticipate any impact to applications using the current version of Shibboleth, the update could pose issues for customized applications. Due to this possibility, ITS asks that you test your applications prior to the upgrade by following these instructions (NetBadge required) to ensure they authenticate and function properly.
    After the upgrade: If you identify problems with any application on the list above, please email us and include any errors or other diagnostic information related to the failure(s).

Statement on Support of Mac El Capitan (OS X 10.11) at UVA

Can Be Used with Most Basic UVA Services like WiFi and Email

  • Purpose: Apple's latest operating system, OS X 10.11 “El Capitan”, has been through ITS testing and our support status of the OS has been determined after extended testing.
  • Impact: We recommend that you check ITS's support statement before installing El Capitan on UVA computers; not all services, most notably the Integrated System (HR/Fin) and Student Information System (SIS) are supported under El Capitan (as of April 2016).

Office 2010 & 2011 Support Updates

Phased "End of Support" through Aug. 2016

  • Purpose: With the release of Office 2016, ITS will end support for earlier releases of Office as follows:
    • Support for Office 2011 for the Mac will be ending for all versions of Mac OS X on Aug. 1, 2016.
    • Support for Office 2010 for Windows will end on Aug. 1, 2016. No additional testing of Office 2010 on Windows OSes will be done after Dec. 31, 2015.
  • Impact: The UVA Software Gateway allows members of the University of Virginia community to upgrade site-licensed software like Office at low or no cost options (details of the UVA-Microsoft agreements).
    If you are using a University-owned system and need help upgrading to Office 2016, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.

If you have questions regarding this change, please contact the UVA Help Desk.

Mac OSes, Safari & Office Support Updates

OS X 10.8, Safari 6, Office 2011 User Support to End Later in 2015

  • Purpose: ITS's goal is to support the most current release of an operating system and the (one) previous release. This means:
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.8 (Mountain Lion), and will be ending user support of this platform on Dec. 31, 2015.
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.9 (Mavericks), and will be ending user support of this platform on Aug. 1, 2016.
  • Impact: ITS recommends you upgrade Mac OS X 10.8 to at least Mac OS X 10.9, and to version 10.10 if your hardware and usage demands will allow it. If you are using Mac OS X 10.8 or 10.9 on a University-owned system, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.
    With the support retirement of OS X 10.8, ITS support of Safari 6 will also be discontinued (Dec. 31, 2015).
    Support for Office 2011 for the Mac will be ending for all versions of Mac OS X except for 10.9 and higher when Office 2016 is released (available July 2015 with Office 365, later in 2015 for others).

Phased End-of-Support for 32-Bit Versions of Windows

Year-Long Process Now Underway (July 2015-July 2016)

  • Purpose: Starting in July 2015, ITS will begin a phased end-of-support for 32-bit versions of the Windows operating system.
  • Impact: This does not mean you need to upgrade your operating system right away. Software available through 2015 has been tested and works fine with 32-bit Windows systems. If future software updates introduce issues that apply only to 32-bit Windows OSes, you may need to upgrade then.
    • ITS will move to "best effort" support of 32-bit versions of Windows 7 and 8.1 effective immediately.
    • Beginning Dec. 1, 2015, ITS will do only limited testing of software and applications against 32-bit versions of the Windows OSes.
    • On July 1, 2016, ITS will stop the testing of software and applications against 32-bit versions of the Windows OSes and end support for 32-bit Windows OSes.
    If you are using a 32-bit version of the Windows OS on a University-owned system, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.
More information is available in the System & Service Retirements announcement.
eduroam graphic

UVA Now Participating in eduroam (May 2016)

"Traveler-based" eduroam Available to UVA Faculty

  • Purpose: UVA is now participating in eduroam, which is used by many educational institutions as a secure way to offer WiFi to campus visitors from other participating institutions.
  • Impact: eduroam can be implemented in several ways: as a visitor-based system, as a traveler-based system, or as both. Currently, eduroam as a visitor-based system is in testing at UVA (specifically in the Dynamics Building, 2015 Ivy Road). Faculty traveling this summer can, however, configure their machines to access eduroam at other institutions where it is available. ITS is providing configuration instructions for supported versions of Windows, Mac OS X, and iOS devices for our faculty who may benefit from this service as a traveler.
    • You must have previously configured a connection to the encrypted cavalier wireless network at UVA.
    • For iOS devices, you must be within range of a working eduroam WiFi network to set it up so you must come to the Dynamics Building if you wish to configure eduroam access before visiting an institution where it is already in use. If you are running Windows or Mac OS X on your computer, you are not required but may want to come to the Dynamics Building to test eduroam configuration/access before traveling.

Questions about support for eduroam may be directed to the UVA Help Desk.

Windows License Server & Management Changes (May-Fall 2016)

Affects Software Packages in Labs, Departments, Classrooms

  • Purpose: ITS will begin upgrading its Windows license server/manager service for software packages used in labs, departments, and classrooms after the end of Spring Semester 2016 and continuing through Fall 2016. Software affected by this change includes Aspen, HSM Works, SolidWorks, Mathcad (Classroom only), and Autocad among other packages.
  • Impact: ITS will contact individuals in charge of the affected packages for departments and labs with exact dates for the migration to the new servers. ITS System Status will list downtimes for the packages 2 business days before they are moved to the new license managers.
    To save users the inconvenience of having to renew or purchase new licenses multiple times, the software licenses will be replaced and changed at their expiration.
    ITS will continue to adhere to all license terms and restrictions for the affected software.

    After the upgrade:
    • The current server will be migrated to 3 servers, providing redundancy (where permitted) for the license manager.
    • Once software is migrated to the new servers, users will need to connect to the license server through the VPN when off Grounds. On-Grounds access will be unaffected.

Questions about this change should be directed to

Contract Change for Microsoft Select Plus (May 1, 2016)

New Contract Yields Savings

  • Purpose: The current Microsoft Select Plus agreement will be ending on Saturday, April 30, 2016. As of Sunday, May 1, 2016, the University of Virginia will be using a new contract that has been negotiated for faculty and staff purchases of Microsoft products. The new contract, facilitated through an educational consortium called E&I Cooperative Services, will yield savings between 1% to 8% over the existing agreement.
  • Impact: Effective May 1, 2016, users will be required to include different agreement information when completing a purchase order with our Microsoft reseller, SHI International Corp. Please see this website for further details.

Central Mail Service Retirement (May 2016)

Employee & Generic Accounts May Be Migrated to Exchange

  • Purpose: On May 23, 2016, access to the UVA Central Mail Service (CMS) was deactivated. The system, which has been running since 1995, has become obsolete and is no longer sustainable.
  • Impact: Well ahead of May 2016, CMS users' generic and "personal" (UVA employees and retirees) accounts were migrated to the Central Exchange Service.
    • Once you have been migrated, you will need to begin using Exchange for your UVA email.
    • The Central Mail Service will be shut down for good in June 2016.

Rivanna HPC Cluster Downtime & Maintenance (May 10, 2016)

OS Upgrade, Application Paths Changing

  • Purpose: On the second Tuesday of every May, September, and January, the Rivanna HPC (High Performance Computing) cluster undergoes maintenance work.
    Maintenance is scheduled for May 10, 2016. The system will be shut down at 6am.
  • Impact:
    • Job scheduling on the HPC will be affected: all jobs must finish running by 6am on May 10. If you submit a job prior to May 10 that will not complete by 6am on May 10, it will be queued to be run after the downtime and maintenance are completed. For any jobs running after May 10, please pay special attention to the maintenance changes below and how they may affect your jobs.
    • Upgrading the OS to a newer version
      CentOS 6.5 will be upgraded to CentOS 6.7. This change requires several of the applications made available to users be recompiled.
      • What you need to do: If you maintain and compile your own code, you should recompile that code after the OS upgrade. Otherwise it may not work as expected or may fail outright.
    • Paths to many applications are changing
      ARCS (Advanced Research Computing Services) will be rebuilding many applications in Centos 6.7 and the path to the application may change.
      • What you need to do: If you have compiled anything using absolute paths to these pre-built applications, you want to check with ARCS for the newest path.

If you have questions about any of these changes, please contact us at

More Robust WiFi Coming to UVA Grounds (2014-2016)

ITS Is Upgrading the University’s Wireless, Building by Building

  • Purpose: The University’s aging WiFi infrastructure has been updated in both residence halls and academic buildings to support wireless (rather than wired) as the primary means of connectivity.
  • Impact: The WiFi Infrastructure Upgrade Project provided substantial increases in coverage and speed: WiFi should be about 10 times faster than what was available in buildings prior to the upgrade. See also the Cavalier Daily article, “Residence areas get new Wi-Fi”.

Retirement of Older License Manager Servers (Jan. 4, 2016)

End of Maple 14 License

  • Purpose: ITS will be retiring our three legacy license manager servers on January 4, 2016.
  • Impact: The retirement of these servers will not affect any of the licenses currently being served by our current production license managers. However, this will terminate the Maple 14 license manager, as ITS is no longer licensing Maple for general use. Maple users may find Mathematica, which is licensed at UVA and supported by the Library, a suitable replacement for Maple.

Virtual Training Co. (VTC) Contract Not Being Renewed for 2016-2017

Switch to for Online Video Training

  • Purpose: The contract with the Virtual Training Company (VTC) will not be renewed for 2016-2017.
  • Impact: UVA faculty, staff and students who wish to view video training online should now use for UVA (secure login already built in). The University Library has negotiated a contract which includes free access to the entire library of over 3,500 video courses. JavaScript, jQuery, Camtasia, Revit, iMovie, Photoshop, Sketchup, Unity, and "R" are just a few examples of the variety of tutorials available.
    • 24/7 access is now available to great training and you can connect from computers, tablets, or mobile devices.
    • Students have access as well; for courses/classes, work studies, internships, as well as personal development.
    • Professors and instructors are able to incorporate this resource in courses, create custom playlists, and share links to specific lessons.
    • The searchable transcripts make it easy to find specific words or phrases within specific lessons.
    A link to connect to is also available in the Library's A-Z database listing (not the a-z list of departments) located about midway on the Library's main homepage.
    If you've used Lynda Online Learning before, whether a personal subscription, trial, or via the earlier email registration method, you're prompted to migrate your profile to this new system when you first log in, so you'll be able to keep your entire course history, if desired.

Need help? If you have questions, please use Ask a Librarian for current and up-to-date information.

New Telephone System for UVA Faculty & Staff (Jan. 2014-Dec. 2015)

Replacement System Features Robust Voice over Internet Protocol (VoIP)

  • Purpose: The existing voice communication infrastructure, originally installed in 1996, is outdated and expensive to maintain. It also lacks the capabilities of the current generation voice technology systems that UVA needs to handle our advanced communication requirements. The University (both academic and medical center sides) will replace the old communication infrastructure with a modern standards-based system using proven technology while providing enhanced functionality for us all.
  • Impact:
    • 26,000 lines will be migrated over 16 months
    • 20,000 telephones will be replaced
    • 6,000 analog lines will be migrated (Fax, Emergency, Elevator)
    • Existing telephone numbers will be retained
    • Ability to use abbreviated 5-digit dialing sequence when on Grounds remains
    • New voicemail will replace the current Xpressions

Questions and comments may be sent to

Work at Home & Home Use Program Office & Windows Available for Faculty/Staff (Dec. 22, 2015)

Download at Minimal Cost from UVA Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVA Software. Office and Windows software for faculty/staff will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Faculty/staff will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive. Software is available for $9.75 for Work at Home products (Microsoft Office 2013[PC]/2010[PC]/2011[Mac], Windows 10/8.1/7) and $9.95 for Home Use Program products (Microsoft Office 2016 for Mac/PC).
  • Please note the new distribution method has the following caveats:
    • Pay attention to the "Are you eligible?" tabs. You can only purchase one copy of each title licensed under Work at Home, and only one purchase under the Home Use Program.
    • You will only have access to the software download and keys (if applicable) for 31 days under Work at Home, unless you purchase extended access.
    • You must save the software and keys using a service like UVA Box in the event your computer crashes and you need to reinstall the software.
    • This software is licensed for University-related work by current employees on personally owned machines only, except Microsoft Office 2016, which can be used for personal work by current employees and is licensed under the Home Use Program.

Change in UVA Personal Web Page Addresses (Dec. 17, 2015)

Server Name Being Reassigned

  • Purpose: The address for all Web pages created by individuals at UVA has been (i.e, mst3k). (These websites are typically created using the Home Directory Service (HDS).)

    For several years, ITS has been redirecting these browser requests to but the old server named remained up to support other tasks. Because these other tasks are no longer in use, effective Dec. 17, 2015, ITS will retire the server named and assign that name to the server that is

  • Impact: None; browser requests with or without the "www." in front of will continue to function.

If you have questions regarding this change, please contact the UV a Help Desk.

Telephone & Cable TV Sites Updated (Nov. 18, 2015)

Reflect Upcoming Completion of VoIP Project

  • Purpose: As the VoIP Project is winding down and the Siemens contract for the legacy phone service expires at the end of Dec. 2015, the University Telephone System makes its debut. Associated with a revamp of the telephone site, the cable television site has been updated and moved.
  • Impact: All information related to the telephone system and cable television has been reviewed and updated. Please note the following location changes on ITSWeb: Search results may be incorrect until ITSWeb is re-indexed by Google. You should be redirected to the new sites; if not (if you get a 404 error), please continue refreshing/reloading the page or retype the URL as above. Please replace your bookmarks to the old sites/pages.

Office 2016 for UVA Faculty, Staff & Students (Oct. 28, 2015)

Available as Download from UVA Software

  • Purpose: Office 2016, the latest version of the Microsoft Office software family, is available for faculty and staff on institutionally owned devices an d for students on their personal computers from UVA Software. This includes both the Windows and Mac versions.
  • Impact: Information Technology Services (ITS) has performed testing with Microsoft Office 2016, and we have made the following determinations:
    • Office 2016 works with our current Microsoft infrastructure, including the UVA Central Exchange Service, SharePoint, and Lync.
    • Office 2016 should not be deployed on Windows computers using Oracle E-Business Suite Applications and Oracle Business Intelligence Discoverer Applications ("UVA Integrated System") that interface with Microsoft Office (e.g., HRMS Payroll integrations with Microsoft Excel, Financials General Ledger (GL) integration with Microsoft Excel, Desktop Integration Framework, etc.). Microsoft Office 2013 (Windows) is the latest certified product to work with these applications.
    • As with any new release of software, please do your due diligence to ensure that your specific work tasks continue to operate in an upgrade. For example, Office add-ins often fail to work with newer versions of software.

Student Microsoft Office & Windows Software (Oct. 28, 2015)

Download Free from UVA Software

  • Purpose: Office 2016/2013 and Windows 10/8.1/7 are now available for download through UVA Software. Office and Windows software for students will no longer be distributed through media kits (CD/DVD) at Cavalier Computers, as Microsoft has discontinued this medium of delivering software.
  • Impact: Students will now be able to easily obtain Windows OS and Office on machines that do not have a CD/DVD drive and without leaving the comfort of your dorm/apartment. Please note the new distribution method ha s the following caveats:
    • You only get one copy of each software title.
    • You will only have access to the software download and keys (if applicable) for 31 days.
    • You must save the software and keys using a service like UVA Box in the event your computer crashes and you need to reinstall the software.

New Fall 2015 Hive Build (Sept. 2, 2015)

Many Packages Updated, Microsoft Office 2013 Added

  • Purpose: UVA Hive desktops will be refreshed with the new Fall 2015 image on Sept. 2.
  • Impact: Until Sept. 2, some applications on the Hive will not be updated and in sync with the versions of the software on the Unified Build, which facilitates access to specific academic coursework-related applications used by faculty and students on University computers in select areas on Grounds. Hive users will find updates to many packages, including Ansys, IDL, Mathematica, R, SPSS, among others.

Software Distribution Changes (Sept. 2, 2015)

Affects VPN Client

  • Purpose: The way VPN Client software is distributed will change on Wednesday, Sept. 2. Please note there is no need to update as long as your current version of the software works. The UVA Virtual Private Network (VPN) service provides secure, authenticated access to on-Grounds network resources; network traffic between your system and the VPN service is encrypted to protect it from electronic eavesdropping.
  • Impact:
    • VPN client software will be distributed through the UVA Software Gateway instead of a stand-alone installer. Please update any bookmarks accordingly. ITS supports versions of the VPN Client for Windows, Mac, and iOS devices.
    • Note that for iOS devices the built-in iOS VPN client no longer works with UVaAnywhere; you will need to use the Cisco client available from the iTunes App Store instead. This is a free download.
    • To download the VPN Client, you must agree to its terms of use. Restrictions are noted on the UVA Software Gateway.

Have questions? Check out ITS's Cisco VPN at UVA website or contact the UVA Help Desk at 924-HELP.

Network Blocking Procedures Change for DMCA Copyright Infringements

New UVA Network Device Block Notification Webpage Allows Easier Unblocking

  • Purpose: On August 21, 2015, UVA ISPRO will implement a change in network blocking procedures when responding to Digital Millennium Copyright Act (DMCA) infringements.
  • Impact: When a DMCA copyright infringement notice needs to be communicated, ISPRO sends an email to the registered owner of the affected computer informing them of the issue and requesting a specific reply.
    • Previously: If ISPRO does not receive a response within 3 business days, a network block is placed so that the next time the computer tries to connect to the UVA network, it can't.
      • If the registered owner of the computer does not see the email message, s/he may not know why they have suddenly lost their Internet access. This results in calls to the Help Desk, LSPs, a referral to ISPRO, etc., and a computer cannot be unblocked without the help of someone else.
    • Now: The next time an attempt is made to connect to the UVA network, the computer's Web browser will be redirected to the UVA Network Device Block Notification webpage, notifying the owner of the problem, explaining why they have been blocked, and how they can fix the issue.
      • After stating that the problem or issue has been addressed, a person can now unblock his or her own computer. Usually the unblocking will take between 5-60 minutes to process.
    The registered owner of the computer will still receive an email warning first, before the computer is blocked, unless this is not the first DMCA copyright complaint for this person.
    • In that case, we will immediately block the computer and then forward the email notification.
    • And if the computer is unblocked but we receive subsequent DMCA complaints alleging new file sharing after the block was removed, it will then be blocked again (and subsequently redirected to UVA Network Device Block Notification again).
    For More Information: Please contact if you have questions or concerns about this change.

ITS Support of Mac Lion (OS X 10.7) Ending (Aug. 1, 2015)

Upgrade to Mavericks or Yosemite Recommended

  • Purpose: ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.7 (Lion), and will be ending user support of this platform on August 1, 2015. Box support has already been retired for this operating system.
  • Impact: Mac OS X 10.7 users are encouraged to upgrade their systems to Mac OS X 10.9 (Mavericks), or to version 10.10 (Yosemite) if your hardware and usage demands will allow it. (Note: As of Mar. 2015, there are some support issues with 10.10 and Identity Finder and SIS/IS use.) If you are using Mac OS X 10.7 on a University-owned system, contact your Local Support Partner (LSP) or the UVA Help Desk for more information. Software for Macintosh OS X versions higher than 10.7 will still be available for downloading from the UVA Software Gateway.

Software Distribution Changes (July 30, 2015)

Affects SafeNet Token Use

  • Purpose: The way SafeNet Token software is distributed will change on Thursday, July 30. Please note there is no need to update as long as your current version of the software works.
  • Impact: You will continue to get the software from the UVA Software Gateway, but
    • SafeNet token drivers will be distributed through UVA Software; the location of the stand-alone installer has changed. Please update any bookmarks accordingly.

Need more information? UVA Identity Token website »

UVA Software Interface Update (July 29, 2015)

New Tabs Make Finding Software Easier

  • Purpose: The "UVA Licensed Software" tab on the UVA Software site is being split into 2 tabs — "Data Analysis & Research" and "Security & Remote Access" — on Wednesday, July 29.
UVA Software Graphic
  • Impact: Software should be easier to find. For instance, under "Data Analysis & amp; Research," you'll find titles like ANSYS, SAS, SPSS, and Mathematica. Residing under "Security & Remote Access" are packages like SecureCRT, SecureFX, Identity Finder, and the SafeNet Token clients.

SecureCRT & SecureFX Updates Coming (July 8, 2015)

Download Latest Versions from the UVA Software Gateway

  • Purpose: ITS will offer updated versions of SecureFX and SecureCRT for both Windows and Mac; you will continue to get the software from the UVA Software Gateway.
  • Impact:The versions are being upgraded from 7.1 to 7.3.1 and SecureFX and SecureCRT for Mac will replace Fugu on the Software Gateway.
    • If your current versions of SecureCRT and SecureFX work, there is no need to update.

SecureFX provides secure file transfer, with several different encryption protocols, and allows encrypted logins and Secure FTP sessions with many servers and UNIX computers at UVA. SecureCRT provides secure remote access and file transfer, with several different terminal emulations, and allows encrypted Secure Shell (SSH1 and SSH2) sessions. These software titles are licensed to the University of Virginia and provided to those individuals who are employed by or enrolled at UVA. All other use is strictly prohibited and they are governed by export controls.

More information and installation instructions for both SecureCRT and SecureFX are on ITSWeb.

Welcome to UVA Wireless Page Updates (June 23, 2015)

  • Purpose: ITS upgraded the interface used to connect your computer and mobile devices to UVA WiFi on June 23, 2015.
  • Impact: Improvements include:
    • Giving the captive portal screen (the webpage shown automatically when connected to Welcome_to_UVa_Wireless) a more streamlined look;
    • Making the UVA Network Setup Tool download page more user-friendly;
    • Easing the process of connecting to wahoo WiFi for Android users; and
    • Changing to a more responsive design that looks better on any size device, including smaller smartphone screens.

The improved interface is shown below.

Screenshot of captive portal screen

UVaCollab Upgrade (May 20, 2015)

Sakai 10.2 Release Brings New Projects/Tools &Enhancements

  • Purpose: The UVaCollab upgrade will incorporate the Sakai 10.2 release, 89 projects/tools, and many new features and enhancements.
  • Impact: Starting at 7:30 PM on May 20, 2015, UVaCollab will be down for approximately 2-4 hours. If you are teaching or taking classes using UVaCollab sites that evening, please make necessary adjustments to download needed materials, join online Blackboard Collaborate sessions, etc., prior to 7:30 PM to avoid an outage during the downtime.
    • The Bb Collaborate Bridge tool will be retired with this upgrade. Retirement means that the Bb Collaborate Bridge tool will no longer appear in UVaCollab sites that currently have it nor will the tool appear in the list of tools that can be added to sites. After May 20, the Blackboard Collaborate LTI tool will be the only tool available in UVaCollab for creating, joining, and recording Blackboard Collaborate sessions. (More info »)
  • New features include using a Site URL to promote Joinable Sites, new site templates, audit logs and additional participant functions, and Joinable Groups (a faculty request).
  • The arrangement with the UVA Library for the scanning of materials to be included in UVaCollab sites is changing.

For more info, check out the UVaCollab website.

VHS Support in Classrooms Ending (May 15, 2015)

Digital Sources for Instructional Videos to be Required

  • Purpose: ITS will no longer support VHS tape playback in ITS-supported classrooms as of 5/15/2015. VHS recorders will be removed as the rooms are refreshed over the next 2 years. During that time, even where a VHS tape player still exists in the room there will be no support for its use, nor repair in the event of a malfunction.
  • Impact: ITS recommends classroom users find digital sources for instructional videos or have relevant portions of videos converted to digital format for use in classrooms.

If you have questions regarding this change, please contact ITS Classroom Support.

Authentication/Certificate Provisioning Password Change (Apr. 22, 2015)

Old blue.unix passwords to no longer be allowed

  • Purpose: Although was retired in August 2013, ITS has continued to allow authentication through NetBadge and provisioning of personal digital certificates with old blue.unix passwords. On April 22, 2015, ITS will retire this functionality and blue.unix password users will need to switch or update to another password for NetBadge and digital certificate requests.
  • Impact: Starting March 19, ITS will notify all users who have used their blue.unix password for either NetBadge or a certificate request login since Sept. 2014 or Jan. 2014, respectively, by personal email or a phone call with instructions about what they need to do after April 22. For most users, this will simply involve switching to their Eservices (Exchange/Outlook), HSC (hscmail), or CMS password instead of the blue.unix password.
    • If you have been through Identity Verification, but you do not know your password on Eservices (Exchange/Outlook) or Central Mail Service (CMS), go to the password change page at, log in and set a new password, and then start using your new password for NetBadge or certificate requests. HSC users should call the HSTS Help Desk at 924-5334 to have their HSCDOM password (i.e., email account) reset if they cannot remember the password.
    • Users who have only a blue.unix password may need to complete ID verification, set security questions and a new permanent password. UVA Help Desk if you have questions.

ITS Software Central Decommissioning (Mar. 31, 2015)

All Software Central Titles Now Available Through the UVA Software Gateway

  • Purpose: All software in ITS Software Central has been moved to the UVA Software Gateway to make it easier for users to find the software they need in one location.
  • Impact:

Please contact the UVA Help Desk if you encounter difficulties or have questions.

New Help Desk Ticketing Tool (Mar. 19, 2015)

Improved User Interface, Searching & Performance

  • Purpose:The UVA Help Desk is upgrading its ticketing tool to "BbCRM" which has an improved user interface, enhanced search capabilities, and better performance. The transition to BbCRM also includes often-requested enhancements and improvements to the UVA Help Desk service. The upgrade will happen on Thursday, March 19th at 7:00 AM.
  • Impact: New with this ticketing system, you can:
    • Update your ticket directly by email.
    • Add your LSP or an alternate local support partner to receive ticket notifications.

    The look of the Live Chat windows will also change. You may notice email notifications will start coming from the BbCRM tool and that emailed links point to BbCRM.

    You will continue to receive the same email notifications you do today including the customer satisfaction survey link when your case is resolved. Please fill out the survey! We value your feedback and use it to coach our teams and improve service.

Microsoft Outlook App Blocked for UVA Exchange Service (Feb. 16, 2015)

The Outlook Mobile App is now supported for those who have been upgraded to Office 365.

Outlook App on iOS & Android Devices Shares Your Data with Third Parties

  • Purpose: For security, as of today the Outlook mobile app is blocked from accessing University of Virginia email and calendars on the Centralized Exchange Service. Exchange is the email and calendar system used by most UVA employees.
    • Why is the Outlook app a problem? The newest Outlook app for iOS and Android devices relies on a relatively unusual process for data transfer: while most smartphone and tablet email apps store login credentials and mail data only on the mobile device, and synchronize directly with a mail system, the new Outlook app employs a third-party server. This “caches” both your mailbox and calendar data and your UVA username and password—both of which go against University data security policies.
  • Impact: Microsoft has acknowledged the data security concerns expressed by many organizations over this issue, and may eventually release a new version of this app that does not expose data to third parties. If and when this occurs, ITS will allow connections from the new version of the app, while continuing to block connections from older versions.

    In the meantime, if you have the Outlook app installed, you will need to take action. The next time the app attempts to connect to your UVA Exchange account, you will receive an email notification indicating that the app is blocked by a server policy. ITS and UVA ISPRO recommend you:

    • Change your Eservices password, as it has been exposed to a third party and stored in an unapproved cloud service. Use the University’s Manage Your Passwords & Security Questions Tool to do this.
    • Begin using the built-in mail and calendar apps on your Android or iOS device instead, as they are supported by ITS and are reasonably secure.
    • Contact the UVA Help Desk with questions.

University Network Improved in Dorm Areas (Feb. 9, 2015)

Upgrade Offers Greater Internet Speeds for Students

  • Purpose: ITS has upgraded the capacity of the University network in residence halls on Grounds.
  • Impact: A separate improvement from the ongoing WiFi infrastructure upgrade project, this upgrade proves greater capacity during peak usage times (10PM-2AM), improving the performance of both the wired and wireless networks for students living in University residence halls.
    • This improvement raises the maximum achievable network speeds, particularly helpful for students conducting high-bandwidth activities such as streaming media.

SIS Mobile Now Available for Current Students (Jan. 29, 2015)

Faculty & Applicant Access to SIS Mobile Not Yet Available

photo of SIS Portal with Mobile login

  • Purpose: In response to student feedback, ITS partnered with UREG, schools and departments on Grounds, and Student Council to develop a new user interface for the Student Information System called "SIS Mobile." Current students may opt to use SIS Mobile on a phone, tablet, or computer to enjoy a user-friendly interface to do most tasks available in SIS, plus some new functionality. With SIS Mobile, you can:
    • See your daily class schedule and locations on a map — and also your exams.
    • Share interesting classes with friends via Facebook and Twitter.
    • Add or drop classes, view your to–do list, holds, etc.
    • Check your grades on the go.
    At this time, some functionality is not yet available.
  • Impact: This winter, UVA J-term students piloted SIS Mobile and based on their feedback, we've implemented some changes and are ready to make it available to all current students.
    • Early April (during your SIS enrollment appointment): Try SIS Mobile to start your class search and enrollment process for Summer and/or Fall 2015.
    • Need help? If you find something you cannot do in SIS Mobile, try it in SIS. Still having problems? Contact the UVA Help Desk for assistance or to report a problem.

Software Removal from ITS UNIX/Linux Mounted File Systems (Jan. 8, 2015)

Affects Applications in /common & /apps Directories

UVA Telephone Directory Is Going Green! (Nov. 2014)

We’re Phasing Out Paper Phonebooks

  • Purpose: A significant number of the paper copies of the UVA Telephone Directory actually end up in recycling right after delivery , so this year we’ve made some changes. We’re transitioning away from print to online information, which conserves resources.
  • Impact: For 2014–2015, a limited number of paper copies will be available for special needs. The re will be no printed 2015–2016 directory.
    • The University’s 2014–2015 telephone directory is posted on the Web as a PDF in an exact representation of the printed directory. It is searchable and printable.
    • As always, you may also use UVA PeopleSearch to look up members of th e University community.

Box Support Retired for Mac OS X 10.7 Lion (Nov. 1, 2014)

Box Also Retiring Support for Sync 3 on All Computers as of June 30, 2015

  • Purpose: Box retired support for its Sync 4 software on Mac Lion (OS X 10.7) computers on November 1, 2014. It is also retiring support for its older Sync 3 desktop synchronization program on all operating systems as of June 30, 2015.
  • Impact: If you connect to your UVA Box account on an older Mac computer (OS X 10.7 Lion or older), see the FAQ, “I have an older Mac computer. Can I still use Box Sync?” to find out your options.
    • On any other operating system, if you still have Box Sync version 3, follow the pop-up reminders to upgrade to Sync 4.

Statement on Mac Operating System Yosemite at UVA (Oct. 17, 2014)

  • Purpose: Apple released a new operating system, OS X 10.10 “Yosemite”, in October. As of March 2015, ITS had completed the majority of our testing of Yosemite.
  • Impact: We recommend not installing Yosemite on UVA machines until the services you need are listed as “Supported” on the Yosemite Status & Availability of Software & Support page. As of March 2015, there are still support issues with Yosemite and Identity Finder and SIS/IS.

Mobile-Friendly Version of NetBadge Released (Sept. 2014)

New Responsive NetBadge Screen Improves Experience on Smartphones & Other Devices

Before Now
NetBadge on a mobile phone, 
            before improvements implemented NetBadge on a mobile phone now
  • Purpose: This upgrade makes UVA’s NetBadge authentication service render on smaller tablet and smartphone screens in a more responsive, user-friendly format.
  • Impact: NetBadge now automatically scales to make logging into many UVA services easier, without the need to “pinch and zoom,” as before. If you have a device that lacks a personal digital certificate (such as an Android phone or tablet), log into NetBadge with your computing ID & password instead of using the NetBadge digital certificate login option.

Symantec Antivirus Program Has a Security Issue (Fall 2014)

How To Correct Problem Differs for Faculty & Staff Versus Students

Change in Distribution of Microsoft Software (Fall 2014)

Downloading Licensed Software at UVA Is Now More Self-Service

  • Purpose: Licensed versions of Microsoft Office and the Windows operating system are now available for download by eligible faculty and staff via the UVA Software Gateway.
  • Impact: This new delivery method for Microsoft Campus Agreement software enables employees to do self-service downloads of these commonly used software programs. This reduces complexity and delays by replacing the current manual process of filling out a form to request access, waiting for a reply, mapping a drive, and then downloading from the ms_campus share.
    • All users current capable of accessing the ms_campus share received an email notification of the impending change before August 7.
    • Exclusions: Microsoft software titles offered to students and to employees under the “Work at Home” portion of the Agreement will continue to be distributed through Cavalier Computers as they are now, and Select Agreement software will also continue to use the current process.

Microsoft DreamSpark Program Introduced at UVA (Fall 2014)

DreamSpark Standard to Provide Students & Faculty with Software Design & Development Tools

  • Purpose: The University of Virginia community can now take advantage of DreamSpark, one of UVA’s Microsoft Agreements maintained by ITS, to enjoy self-service downloads of enterprise-grade Microsoft software programs. Dreamspark supports technical education—particularly application development and design—by providing access to Microsoft software for learning, teaching and research purposes.
  • Impact: Eligible students, faculty, and staff can download Microsoft Visual Studio, SQL Server, Microsoft Windows Server, etc. at no cost via the UVA Software Gateway under the DreamSpark Standard agreement.
    • DreamSpark Premium provides access to even more Microsoft programs. Licensing for DreamSpark Premium can be purchased by STEM (science, technology, engineering, and mathematics) departments only for use by their students, faculty, and labs.
    • For more information on the DreamSpark program, see Microsoft’s Dreamspark website and email for assistance.

S-Plus Site License Retirement (August 18, 2014)

R Offers Similar Functionality

  • Purpose: On or about August 18, 2014, S-Plus will be removed from the ITS classroom build, the UVA Hive and the /common directory. The UVA Site License Committee has decided not to renew the S-Plus site license after several years of declining usage.
  • Impact: The open-source package "R" has nearly identical functionality to S-Plus, and most S-Plus users will not have trouble or experience downtime when they make the switch. The Research Data Services group in the UVA Library can provide assistance as needed. Additionally, users can obtain free one-year individual licenses from the OnTheHub store.

Longtemp Storage Retirement (August 5, 2014)

Users Should Retrieve & Save Any Data Now

  • Purpose: On August 5, 2014, ITS will retire the temporary storage known as Longtemp to better align with current needs of the University community. Active use of Longtemp has diminished over the last five years and it is no longer feasible to support it.
  • Impact: No further access to data stored in this space will be available after August 5, 2014. All users with data currently on Longtemp have been contacted via email.
    Please contact the ITS Systems and Storage group via email if you have questions.

CTI Server Decommissioning (August 1, 2014)

Services & Functionality Available on More Current Platforms

  • Purpose: On August 1, 2014, ITS will retire the Classroom Technology Initiative server ( This server's retirement was originally slated for December 2013 and all CTI account holders were contacted beginning in January 2013. Migration difficulties for some users led to an extension of service until August 1, 2014. ITS is unable to extend this deadline any further due to the condition of the supporting hardware.
  • Impact: No further access to Web content on this server will be available after August 1, 2014. CTI services and functionality have been superseded by other technologies at the University, such as UVaCollab.
    Please contact the ITS Systems and Storage group via email if you have questions.

UVA Mass Email Service Change (July 7, 2014)

Upgrade Will Enhance Service & Change Process

  • Purpose: Effective July 7, 2014, ITS will complete an upgrade to the UVA Mass Email Service that improves the accuracy of the available mailing lists.
  • Impact: Beginning on July 7th, the existing public-facing web page will direct general mass email requests to the appropriate VP area for approval and processing. All current UVA Mass Email power-users will have access to the new UVA MassList application.

Network Time Protocol Change (Mar. 20, 2014)

Network Configuration Update Removes Security Vulnerability

  • Purpose: On Mar. 20, UVA will update its network configuration to remove a security vulnerability in the Network Time Protocol (NTP). After that date, certain core servers may no longer be used to synchronize the internal clocks of computing devices from off-Grounds.
    This security vulnerability has been implicated in several distributed denial of service (DDOS) attacks on computing sites outside UVA. After March 20, the reconfiguration will prevent our core servers from being used in such attacks.
  • Impact: This change should have no effect on the vast majority of computing devices at the University. It only affects users who have ever manually entered the IP Address of one of the UVA core servers in their system's configuration as an approved host to synchronize an internal clock.
    • ITS recommends that computing devices that are used off-Grounds synchronize their time with a more global service, e.g. Windows Time Service,, or
    • Note that this change does not affect the approved UVA host for clock synchronization ( This host will still allow connections from on-Grounds devices using NTP.

    Contact Information Security, Policy, and Records (ISPRO) via email if you have questions.

  Page Updated: Wednesday 2018-03-14 14:23:39 EDT